Investigates complaints involving misrepresentations and deceptive practices which occur in connection with the sale or advertisement of goods or services.

Accepts and investigates reports of fraud, waste, mismanagement, and abuse within IRS programs. Also investigates reports of scammers who fraudulently claim to represent the IRS and demand immediate payment for taxes, for advance fees to claim lottery sweepstakes, or to solicit money for debt relief.

Provides mail delivery service locally, nationally, and internationally. Information on locations, hours, services, and answers to frequently asked questions are available by phone and online. Also investigates postal fraud and mail theft. Offers free notification service of mail which is scheduled to arrive soon through the Informed Delivery Daily program. Those who sign up receive emails that allow them to digitally preview letters and packages.

Works to prevent fraudulent, deceptive, and unfair business practices in the marketplace. Provides information to help consumers avoid them.

Accepts and investigates reports of fraud, waste, and abuse by recipients of Social Security and within the programs and operations of the Social Security Administration. Also investigates suspicious call, letter, text, or emails about an alleged problem with Social Security number, account, or payments.

Investigates complaints involving misrepresentations and deceptive practices which occur in connection with the sale or advertisement of goods or services.