Offers training and certifies and recertifies EMTs. Issues Certificates of Necessity and registers air and ground ambulances operating in Arizona. Enforces emergency medical services and trauma system standards. Accepts and investigates complaints against EMTs and air and ground ambulance operators.

ADHS Bureau of Emergency Medical Services & Trauma System | ADHS Bureau of Emergency Medical Services & Trauma System

Programs that establish and enforce licensing and certification standards for the trades and professions that are subject to regulation, review applications for licenses, administer examinations to demonstrate competency, issue or deny licenses and/or revoke licenses and certificates or take disciplinary action for noncompliance with standards.

Occupational/Professional Licensing and Certification

Programs that establish and enforce health, safety and program standards for health care and mental health facilities, review applications for licenses, issue or deny licenses, inspect facilities for compliance with requirements and revoke licenses or bring disciplinary action for noncompliance. Included are programs that provide licensing for general acute care hospitals, acute psychiatric hospitals, skilled nursing facilities, intermediate care facilities, home health agencies, personal care agencies, hospice facilities, employer/employee clinics, rehabilitation clinics, community clinics, surgical clinics, and chronic dialysis clinics.

Health Facility Licensing

Programs that accept and, where possible, attempt to resolve complaints regarding the incompetence, negligence, quality of service, unprofessional conduct or other inappropriate business practices of individuals who perform various duties under the direction of a physician or nursing staff in the examination and treatment of patients. Included are complaints about medical assistants and physician assistants who work directly with physicians, nurses and surgeons; EMTs who provide emergency medical assistance at the scene of an accident or other incident; medical laboratory technicians; and individuals such as diagnostic medical sonographers and nuclear medicine technicians who administer specialized diagnostic tests. 

Medical Support Personnel Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the business practices of ambulance companies or the safety of ambulance services.  Included are complaints regarding reckless driving, incompetence, unethical or improper conduct of personnel, unfair or illegal billing practices, excessive or fraudulent charges and other similar problems.